Privacy Policy of CrawlerHub

This document was last revised: 20 September 2024
1. Introduction
CrawlerHub ("we," "us," "our") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, manage, and disclose information from users ("User," "you") of our website [www.crawlerhub.com] ("Site"). This policy is applicable to the Site, and all the products and services provided by CrawlerHub. By using our Service, you confirm that you have reviewed and accepted the terms regarding how we collect, store, utilize, and share your personal information as detailed in this Policy.
2. Information We Collect
2.1 Personal Identification Information: We may gather personal information from Users through various interactions, such as visiting our Site, registering an account, making purchases, subscribing to our newsletter, or utilizing any of our services, features, or resources. This information may include, but is not limited to, your name, email address, and other relevant details.

When Users purchase our services, we may also collect payment information, including credit card numbers and billing addresses. Additionally, if Users participate in surveys, whether through our service or third parties (e.g., after contacting us for customer or technical support), we will collect the information provided in their survey responses to help us monitor and improve our services.

All of this information is collected only when voluntarily provided by the User. However, declining to provide personal information may limit access to certain features or functionalities on our Site.
2.2 Non-Personal Identification Information: When you interact with our Service, we may automatically collect non-personal identification information to better understand and enhance your experience. This may include data such as your browser type, device specifications, operating system, Internet service provider, IP address, and general browsing behaviour, such as the pages you visit and the actions you take on our Site.

Alongside, if you access our Service through a mobile device, we may gather information such as unique identifiers associated with your device or our mobile application, such as a UDID, IDFA or similar information, information regarding your mobile carrier, device type, model, and manufacturer, as well as your mobile operating system and version. Additionally, depending on device settings, location information can also be stored.

All of the information collected is aggregated and anonymized and are solely used to improve the design, functionality, and overall user experience of our Service, allowing us to better cater to the needs of our users and optimize our offerings.
3. Web Browser Cookies
Our site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and track your interactions with our site. When you visit our site, we may send one or more cookies to your computer or device to uniquely identify your browser and collect information about how you interact with our service, the pages you visit, the links you click, and how often you access our Service. This information allows us to enhance your user experience and improve the functionality of our Site.

You can choose to configure your browser to refuse cookies or notify you when they are being sent. However, please be aware that if you block or delete cookies, some features of our Site may not function as intended.

By continuing to use the Service, you consent to our use of cookies as outlined in this policy.
4. How We Use Collected Information
CrawlerHub collects and uses User information to enhance your experience and optimize our services in the following ways:

4.1 Customized User Experience: By analysing aggregated data, we gain insights into how users interact with our Site. This helps us tailor the experience to better align with user preferences and needs, providing a more personalized and relevant service.
4.2 Site Improvement: Your feedback and usage data are invaluable for the ongoing development of our Site. We use this information to make improvements, fix issues, and enhance overall performance to ensure a better user experience.
4.3 Enhanced Customer Support: The information you provide allows us to address customer service requests more efficiently. It helps us offer timely and effective support, ensuring that your questions and issues are resolved promptly.
4.4 Direct Communication: We may use your contact information, for instance, your email address to communicate directly with you, including sending updates about your orders, responding to your inquiries, and addressing customer support needs.
4.5 Marketing and Advertising: With your consent, we use your information to send you periodic communications about company news, updates, and information on our products and services promotional content, updates, and advertisements relevant to your interests. You can manage your email preferences or unsubscribe at any time by following the instructions provided in our emails.
4.6 Compliance and Protection: We use your information to enforce our Privacy Policy and Terms of Service, resolve disputes, and ensure legal compliance. Our goal is to safeguard against fraud and abuse, protect our business interests, and uphold the rights and safety of our users and third parties.
4.7 Lawful Activities: We may also use your information for any other lawful purposes to which you have consented or that are required by law.
5. Protection of Your Information
We prioritize safeguarding your personal information and implement industry-standard security practices to protect data from unauthorized access, disclosure, or alteration. While we strive to ensure the security of your data, complete protection cannot be guaranteed, especially during internet transmission, which carries inherent risks. By using our Service, you acknowledge and accept that no method of transmission or electronic storage is entirely secure, and any data you transmit is done so at your own risk. We are not responsible for unauthorized access or illegal activities by third parties, including hacking or other malicious actions that may compromise privacy settings or security measures in place.

Although, we implement appropriate data collection, storage, and processing measures designed to protect your personal information as well as sensitive information such as your usernames, passwords, and transaction information stored on our systems from unauthorized access, disclosure, or alteration, it is also your responsibility to keep these details confidential. Sharing your credentials or failing to secure your account can lead to unauthorized access. We recommend logging out of your account and closing your browser after each session, especially when using shared or public devices. If you suspect that your account has been compromised, please notify us immediately at contact@crawlerhub.com. By using our Service, you consent to our data protection practices, understanding both our commitments and the inherent risks of transmitting personal information online.
6. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share aggregated, non-identifiable demographic data with trusted partners and advertisers for research and business purposes. Additionally, we may engage third-party service providers to help us run our business or manage certain Site activities, such as sending newsletters or surveys. These third parties only receive the information necessary to fulfill their specific tasks, and we ensure that their use of your data complies with applicable regulations.
7. Third-Party Websites
Our Site may contain links to external websites or services operated by third parties, including partners, advertisers, or affiliates. We do not control or endorse the content, policies, or practices of these third-party sites. If you choose to visit or interact with any linked site, your activity will be governed by that site's specific privacy policies and terms of service, not ours.

Our inclusion of links does not imply endorsement or approval of their content therefore, we strongly recommend reviewing the privacy policies and terms of any third-party websites or services before sharing any personal information with them. Your interactions with these sites are entirely at your own discretion and risk, and we are not liable for any damages or issues that arise from engaging with them
8. Policy Updates
We reserve the right to modify or update this Privacy Policy at any time. When changes are made, we will update the "Last Revised" date at the top of the page. We encourage you to periodically check this policy to stay informed on how we protect your personal information. Continued use of our Site following any updates constitutes your acceptance of the revised policy.
9. Acceptance of Terms
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy, and you agree to be bound by its terms. If we make updates to the policy, your continued use of the Site will constitute acceptance of those changes. If you do not agree to this policy or any future amendments, you should discontinue using the Site.
Contact Information

If you have any questions regarding this Privacy Policy, please contact us at: contact@crawlerhub.com.